Help

General questions

In a nutshell, riding at your own risk means that you have booked with a pickup time outside of those times recommended by our system to ensure timely arrival. For customers booking pickup later than the recommended times, Kimsan VIP Taxi is not responsible for fees resulting from a missed flight. For more information on riding at your own risk, click here

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Lost item

If an item is lost or left behind while using our service, we recommend calling the service provider identified on your confirmation page. You can also call the driver direct should you have their number. In the case you cannot get in contact with the provider, you should contact us by WhatsApp: +85587808181 We are not responsible for lost money or damaged belongings. To review our terms of service, click Terms and Conditions. For tips on keeping your belongings safe while traveling.

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How do I find you at the airport?

Arrival instruction vary by airport and service type. Your driver will normally call or text you or you’ll receive a text with arrival instructions with a contact number. If you reserved “Meet and Greet” service, the driver will normally meet you in outside gate of Arrival areas with nameplate. If you still cannot find your driver, please contact us via WhatsApp: +85587808181.

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Frequently asked questions

Just 3 steps to make a reservation VIP taxi

You will see all fares when you check the first step of online reservations

You set up luggage depend on kind of vehicle you choose.

Child seats are not available to request. We extra charge for pets.